Problem: Error Processing Request on Ancestry

Over 25 million Italians have emigrated between 1861 and 1960 with a migration boom between 1871 and 1915 when over 13,5 million emigrants left the country for European and overseas destinations.
5 posts • Page 1 of 1

Problem: Error Processing Request on Ancestry

Postby suanj » 17 Nov 2005, 23:07

Hi, about Ancestry... are some ship's manifest no available and are this window :
Error Processing Request so it is impossible to see the ship's manifest... this handicap is solvable or no... I must convince me that I cannot see this interesting record... your experiences? thanks for an suggestion... suanj
Visit my website:
ITALIAN ORIGIN SEARCH
User avatar
suanj
V.I.P.
V.I.P.
 
Posts: 11182
Joined: 20 Feb 2003, 01:00
Location: Molise region, Italy

Re: Problem: Error Processing Request on Ancestry

Postby mfjp » 17 Nov 2005, 23:37

Ya, me too suanj... I wanted to look at interesting Philadelphia ship records this morning... pero, no fortuna...

I just get data information on the person...

If I want to view a ship record, I get the same error message.

That section has more problems than the others...

Try later ... it should come back.

Saluti, Maria
User avatar
mfjp
Master
Master
 
Posts: 2217
Joined: 13 Aug 2004, 00:00

Re: Problem: Error Processing Request on Ancestry

Postby suanj » 18 Nov 2005, 03:28

thanks Maria, very kind,
ciao,
suanj
Visit my website:
ITALIAN ORIGIN SEARCH
User avatar
suanj
V.I.P.
V.I.P.
 
Posts: 11182
Joined: 20 Feb 2003, 01:00
Location: Molise region, Italy

Re: Problem: Error Processing Request on Ancestry

Postby mfjp » 19 Nov 2005, 00:23

suanj, and other members....

Toll free here in America... Ancestry.com

1-800-262-3787 press 1

ask for technical support and complain... I did... but they tell me to do this...

When you see the results page of the Philadelphia passengers...

Where it says... example "Girolomo Gentile" click "view record" and a new page comes up.

On that new page... take a look at the right side... PAGE TOOLS....

On the right side of the screen, (pencil picture)... where it says "Comments and Corrections" -click that link.

Now you will see a new screen...

Where it says "Report an Error" click that link and now type in your message...

This message will now go to the developer - who can hopefully fix this problem.

Hope this helps.
maria

further... looks like we just have to wait... :?

Dear Maria,

We have received your error report. Thank you for taking the time to
improve the quality of the genealogical records found on our website.

We will review the report. If it is determined that we need to make an
adjustment to the data, we will make the change during a scheduled
update for that particular database. As we are only able to update our
databases periodically, there may be some delay before changes are
included in the database.

Sincerely,
Ancestry Customer Support
User avatar
mfjp
Master
Master
 
Posts: 2217
Joined: 13 Aug 2004, 00:00

Re: Problem: Error Processing Request on Ancestry

Postby suanj » 19 Nov 2005, 04:24

Brava Maria.... in fact all Philadelphia arriavals no good from some day.... thanks, suanj
Visit my website:
ITALIAN ORIGIN SEARCH
User avatar
suanj
V.I.P.
V.I.P.
 
Posts: 11182
Joined: 20 Feb 2003, 01:00
Location: Molise region, Italy


5 posts • Page 1 of 1

Return to Emigration, Immigration, Naturalization and Italian citizenship

Who is online

Users browsing this forum: Google [Bot] and 2 guests

Copyright © 2014. www.ItalianGenealogy.com.