How to follow up on request for documents

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dianalouise
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How to follow up on request for documents

Postby dianalouise » 02 Jul 2010, 23:16

I wrote to the Stato Civile del Comune di Cittadella (Padova) for my grandfather's and grandmother's birth certificates. I used the appropriate form and sent it with an I.D. copy, self-addressed stamped envelope, and postal certificates for return postage. I sent this on April 26, 2010; to date I have not received a reply. Is there a standard way to follow up on such requests?
Marchiori & Cauzzo in Cittadella; Facchini & Perruzza in Sora; DiCorpo & Giuliani in l'Aquila

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maestra36
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Re: How to follow up on request for documents

Postby maestra36 » 02 Jul 2010, 23:20

Usually after 30 days, you could request the info again. Also, you should not have put stamps on your self-addressed envelope, as U.S. stamps cannot be used to mail items from Italy.

If the town has an email address, you might be able to email to see what happened to your request. I have read instances on this forum where individuals have not gotten anything for 6 months, but I understand that there is a law in Italy to the effect that a civil office has 30 days to respond to a request.

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maestra36
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Re: How to follow up on request for documents

Postby maestra36 » 02 Jul 2010, 23:25

paolo.orso@comune.cittadella.pd.it ( no spaces in email address)

I see the above email address on the town's website. Possibly you could get an answer via email.

http://www.comune.cittadella.pd.it/page.jsp?idLingua=1

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dianalouise
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Re: How to follow up on request for documents

Postby dianalouise » 03 Jul 2010, 12:14

Thank you for your replies. I'll try writing an e-mail follow-up. Will have to piece it together from the Italian writing guide in Lynn Nelson's book. ;) It states on the form that they are not responsible for unanswered requests—that doesn't give encouragement. You are right about the envelope—I didn't stamp it; I enclosed the international credits (I forget what they are called).

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maestra36
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Re: How to follow up on request for documents

Postby maestra36 » 03 Jul 2010, 12:24

I think you are referring to International Reply Coupons or IRCs. Send me a private message with the specific info you included in your letter and I will try to help you with an email in Italian.

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boozy.bird
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Re: How to follow up on request for documents

Postby boozy.bird » 04 Jul 2010, 14:29

Hi
I sent to Pozilli in February for info, had given up on it. It finally arrived back on 2nd July...... Bonus

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dianalouise
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Re: How to follow up on request for documents

Postby dianalouise » 07 Mar 2011, 03:10

Just to let you know that I finally received the documents I requested, about 10 months after I sent my first request. I did re-send the request as a follow-up. Thank you all, including Ann Tatangelo, for your help and encouragement.
Marchiori & Cauzzo in Cittadella; Facchini & Perruzza in Sora; DiCorpo & Giuliani in l'Aquila

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whitemanwalt
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Re: How to follow up on request for documents

Postby whitemanwalt » 07 Mar 2011, 13:10

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