Family Search Records

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Family Search Records

Postby Biff83 » 22 Jun 2012, 20:25

Does anyone know what's up with Family Search? I can no longer view or browse records even though I have registered and sign in.

Biff
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Re: Family Search Records

Postby Tessa78 » 22 Jun 2012, 20:28

Hi Biff,

Not sure why, but I just signed on and had the same experience. Message comes up "image not available"...
Hoping it is just a temporary thing while they upload new records :-)

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Re: Family Search Records

Postby Biff83 » 22 Jun 2012, 20:33

Hey T.!

From what I've experienced thus far, images are no longer available for any records hosted by LDS. Links to outside sources still work--Ellis Island, Ancestry.

I hope they haven't decided to restrict viewing these images from home.

Biff
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Re: Family Search Records

Postby vj » 22 Jun 2012, 20:53

Hey Biff & T!
I checked two
Ohio Death Certificates - OK
Agrigento Births - OK
(I use the Google Chrome browser)
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Re: Family Search Records

Postby Biff83 » 22 Jun 2012, 21:10

Hi, Valarie!

I can view those but cannot browse/view any images from the Catanzaro, Civil Registration (State Archive), 1809-1865 nor from the Napoli, Civil Registration (State Archive), 1809-1865. Can you check to see if you can view any records from those record groups? Thanks.

Best,
Biff
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Re: Family Search Records

Postby vj » 22 Jun 2012, 21:16

Hey Biff
When I checked Catanzaro and Naples

I got this message (before I signed in):

This image is available
- when using the site at a family history center
- to signed-in members of supporting organizations


Oh my :?
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Re: Family Search Records

Postby suanj » 22 Jun 2012, 21:22

Biff83 wrote:Does anyone know what's up with Family Search? I can no longer view or browse records even though I have registered and sign in.

Biff

me too I had the same problem...
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Re: Family Search Records

Postby Biff83 » 22 Jun 2012, 21:26

vj wrote:This image is available
- when using the site at a family history center
- to signed-in members of supporting organizations

Oh my :?
Valarie


Okay, so some images are available but others aren't.

What I'd like to know is how does one become a member of a supporting organization and just what are the names of these organizations?

Biff
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Re: Family Search Records

Postby vj » 22 Jun 2012, 21:30

This is a link to the FamilySearch Help Center
(it takes awhile to load)
It answers the general question on why images become unavailable
Not a satisfying answer...
Valarie

https://www.familysearch.org/help/viewd ... ery=113822
---

edit: added
I followed the links to Known Issues with Historical Records Collections
Here's the list of collections with known issues
I checked Catanzaro, there's no info on which 'Organizations' can view the images

https://www.familysearch.org/help/viewd ... =catanzaro
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Re: Family Search Records

Postby Biff83 » 22 Jun 2012, 21:52

I don't get it. Records are all over 100 years old, and I can't believe that the province of Catanzaro would have complained. It appears that images can be viewed only by members of the church or of other undefined supporting organizations or at a participating Family History Center.

In the words of Chester A. Riley, "What a revoltin' development this is!"

Biff
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Re: Family Search Records

Postby lilbees » 23 Jun 2012, 16:03

After spending all day yesterday working in the Palermo Termini, Lercara Friddi records and part of this early morning, I can no longer access any of the records. Just the black screen and not available message. I tried other databases to see if I could work on some of them but with no luck.

Something is going on with Family Search and I am not sure what. You can't call them since no one is there to help. Leaving a voice mail is useless since they won't get back until sometime next week and an email has the same problem.

It would be nice if they would just take the site down and leave a maintenance message. It would save a lot of aggravation for anyone who wants to work with the collections. It is a nighmare and a mess. Let's see, I think they would call this "poor customer service".

lilbees :(
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Re: Family Search Records

Postby suanj » 23 Jun 2012, 16:41

:shock:
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Re: Family Search Records

Postby liviomoreno » 23 Jun 2012, 16:43

lilbees wrote: It is a nighmare and a mess. Let's see, I think they would call this "poor customer service".

lilbees :(


I agree 1000% :evil:
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Re: Family Search Records

Postby liviomoreno » 24 Jun 2012, 19:52

I did open a "case" with FamilySearch, asking why the images are not available, and Today I received a call from them saying that it is a temporary situation. I have the impression that the guy who called me had no clue on what was happening and was just trying to give an answer. As Lilbees wrote, I would call this "poor customer service".
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Re: Family Search Records

Postby lilbees » 24 Jun 2012, 20:42

What a shame with the response you received. Such a fine organization and yet no proper answer to the problem.

Thank you Livio. I opened a "case" and have not received an answer as yet. Will see what happens.

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